Sunday, December 11, 2011

Customer retention

One thing that will be an important consideration for employers is can you help retain their customers. They have begun to realize it's better to keep a customer than to lose one. While many companies gave lip service to this they didn't really believe it and they showed it in many ways. It was interesting for me to read a job description the other day for a job I used to do. At least half of the posting had to do with retention, keeping a customer. Just a personal observation here but if they had always been paying attention to retention it wouldn't be an issue now. Nonetheless, you will need to show that you can retain a customer when you are applying for job.

Sent from my BlackBerry® smartphone, powered by Cricket.

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